I noticed the signs that my water service lateral might be freezing, what should I do?
The best thing you can do if you observe some of the signs your water service lateral is on the verge of freezing is to run one or more faucets at full stream for 5 to 10 minutes. This should draw warmer water into your water service lateral which, as it flows, should be able to melt the cube or plug which has formed. You can contact the Utility at any time for any additional advice.

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1. Why do water service laterals freeze, aren’t our pipes buried deep enough?
2. Is there anything I can do to prevent my water service lateral from freezing?
3. If I need to run water for freeze protection, which faucet should I run?
4. Is there any way to tell if my water service lateral is about to freeze?
5. I noticed the signs that my water service lateral might be freezing, what should I do?
6. Who is responsible for thawing a frozen water service lateral?
7. How will I know whether to start or stop running water for freeze prevention?
8. Why doesn’t the Utility just notify everyone to run water to prevent service lateral freeze-ups?
9. My water service lateral has frozen, what do I do?
10. My neighbor’s water service lateral has frozen. I don’t have any problems, but the Utility still wants access to my home. Why?
11. I have been told my water service lateral is non-metallic (i.e. plastic), how can my lateral be thawed?
12. If my water service lateral has frozen, isn’t the Utility obligated to restore my water service in a specific time?
13. I reside in a mobile home park, am I supposed to run water for freeze protection?
14. I live in a rural part of the Village and have a private well for my water and a private septic system for wastewater. Am I supposed to run water?